Voosh | Personal Information Collection Statement

Personal Information Collection Statement

Privacy Collection Statement

The primary purpose for which we collect your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote Voosh Finance Group Pty Ltd (Voosh Connect) and third party products and services to you. OurPrivacy Policy (see directly below) explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.

Privacy Policy

What is a privacy policy and what is personal information?

This policy sets out how Voosh Finance Group Pty Ltd (Voosh Connect) collect, use, disclose and manage your personal information. Other group companies of Voosh Connect have their own privacy policies which can be found on their websites.

Personal information is information or an opinion about an identified individual, or an individual whois reasonably identifiable.

By accessing or using our websites, apps and related services operated by Voosh Connect you agree to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy. This includes, but is not limited to: www.vooshfinance.com and app.vooshfinance.com

If, through using the Voosh Connect website, app or our services you disclose personal information to a third party(including via their website), this Privacy Policy will not apply as between you and the third party and you will be subject to the privacy policy of that third party. Voosh Connect is not responsible for third party privacy policies and recommends that you review them carefully before submitting personal information.

How does Voosh Connect protect my privacy?

Voosh Connect respects the importance of your privacy and is bound by the Privacy Act(1988) (Cth) (“Privacy Act”) including the Australian Privacy Principles(APPs), and applicable privacy regulations. Voosh Connect is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.

What personal information about me is collected?

Personal information collected by Voosh Connect will depend on the circumstances of collection and on the services that we are providing to you and may include (but is not limited to):

identification details, which may include name, address, birth date and gender;
account security questions and answers;
for certain services, images of, or information from, verification documents such as your driver’s licence;
contact information which may include email address and phone number;
account profile picture;
bank account and credit account details;
user IDs and passwords;
services provided to you, including saved items and searches;
business information, such as ABN and licence number;
information submitted in placing a vehicle request, for example vehicle details, pricing, photos and videos;
information submitted in applying for or requesting a quote for an advertised product such as a loan or insurance, which may include employment details, current living situation, current and previous addresses and residency status;
your IP address, information about the devices on which you visit the Voosh Connect Network, and your activities on those devices or sites (including browser and operating system, time, date, referral information, location, carrier and site interactions);
third party account details (for example, where you sign in through a social network, we will collect limited personal information from that social network site, including your username, site ID and email address);
your public social profile information (e.g. name, profile picture);
records and content of communications with Voosh Connect or any other person including records and content using communications services facilitated by Voosh Connect (e.g. chat functions, enquiry forms, phone services and online forums);
if you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time, personal information relating to your survey responses;
if you are applying for employment with us, personal information that is relevant to such employment including academic and employment history;
information obtained as a result of your use of our mobile websites or applications such as geo-locations and unique device identifiers;
if you are using an Android device, advertising-specific device identifiers; and
if you are using an Apple device, your Advertising Identifier.

Voosh Connect does not typically collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (except where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, Voosh Connect may collect sensitive information from you in the course of considering an application for employment.

How is my personal information collected?

Voosh Connect collects personal information in a number of ways, including:

directly from you when you provide information to Voosh Connect in person, by phone or in writing (whether electronic or otherwise), for example when you create an advertisement on one of our websites; when you enquire about an item on one of our websites; when you subscribe to a newsletter or any alerts; when you purchase goods or services from Voosh Connect or a third party via the Voosh Connect Network; when you enter a competition or promotion conducted by Voosh Connect; or in a contract with your business to provide you with our services;
directly from you when you communicate with Voosh Connect or any other person using Voosh Connect’ facilitated communications services;
from third parties such as dealers, resellers of Voosh Connect’ services, retailers and service providers to Voosh Connect;
from operators of linked or served websites, applications and advertising on the Voosh Connect Network;
from social networks where you choose to share that information when creating an account;
from third party data providers and other entities where you have directed or otherwise consented to the collecting entity (or a service provider on its behalf) sending us data;
through use of Voosh Connect’ proprietary software in which personal information is stored;
from organisations identified or described under the heading ‘How is personal information disclosed’, which include Voosh Connect’ global group of companies, our service providers and other third parties so that we may provide an enhanced and more relevant user experience, service or product to you.

How is my personal information used?

Voosh Connect will only use the personal information it collects for purposes authorised by law. This includes the purpose for which you provided it, the purposes disclosed in this privacy policy, any related secondary purposes which you would reasonably expect, and for any other purpose you have consented to.

More specifically, your personal information may be used for purposes including:

to maintain appropriate business records or manage our relationship with you;
to research, develop and provide Voosh Connect’ products and services and by Voosh Connect’ outsourced service providers to provide and improve their services;
to facilitate transactions between you and third party sellers, including third party retailers;
to respond to an enquiry or provide services, products or assistance that you request from us;
to enhance user experience, for example to pre-populate, customise, and provide shortcuts on our websites;
to conduct surveys, such as to determine use and satisfaction with Voosh Connect Network services or to gauge industry trends;
to generate statistics in relation to the Voosh Connect Network;
for the purposes of feedback, reviews and ratings;
to promote and market special offers and other services to you, and to provide you with information that may be of interest to you. If you do not want to receive these communications, please let us know in your Voosh Connect App chat if you have a Voosh Connect account
for purposes connected with the operation of the Voosh Connect Network;
for staff training and quality assurance;
to aggregate personal information with our third party partners for the purpose of personalising the advertising you receive from us and them; and
to conduct competitions and trade promotions, including contacting the winner(s) and publishing winner names.

How is my personal information shared?

Voosh Connect may disclose personal information to individuals and organisations other than Voosh Connect where such disclosure is authorised by law. The organisations to which we may disclose personal information include:

Voosh Connect’ global group of companies and their personnel;
the public if you advertise with Voosh Connect or use publicly available communications services facilitated by Voosh Connect;
third party sellers to facilitate transactions between you and these third party sellers. Third party sellers may in turn share your information with parties who provide services to them (such as courier or delivery service providers) in order to provide goods and services to you;
individuals and organisations that advertise with Voosh Connect if you submit an enquiry or seek or acquire certain services through Voosh Connect - or a third party supplier working with that advertiser to provide those services. Depending on your enquiry or the services being sought or acquired, these may include:

private advertisers;
licensed car dealers;
original equipment manufacturers;
car brokers;
operators of third party websites, co-branded web sites and applications and advertising served to the Voosh Connect Network by third parties;
financial service providers;
insurance service providers;
vehicle inspection service providers;
transportation service providers;
payment service providers; and
outsourced service providers who assist any of the above persons to provide services;

If you do not want Voosh Connect to disclose your personal information to these individuals and organisations, you should not submit an enquiry or acquire those services.
outsourced service providers who assist Voosh Connect to provide its services including:

information technology providers;
marketing and market research advisers and survey providers;
professional advisers;
data service providers, who may also disclose your personal information to our third party partners for the purpose of personalising the advertising you receive from us and them;
competition and trade promotion providers, and the issuers of gifts; and
payment platforms.

entities to whom you request we send your information;
resellers of Voosh Connect services;
organisations involved in a sale/transfer of a Voosh Connect company or any of its assets, business or shares;
to assist government or regulatory authorities or police; and
as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.

Where Voosh Connect provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with this privacy policy.

Where Voosh Connect discloses your personal information to a data service provider, Voosh Connect will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the APPs, or equivalent laws.

How do I keep my personal information up to date?

Voosh Connect strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. Voosh Connect may verify the accuracy of personal information it holds against information about you held by a third party. You may update certain personal information via your profiles tab in the Voosh Connect app (if you have a Voosh Connect account) or contacting us by email at hello@vooshfinance.com

Voosh Connect may destroy or de-identify personal information once the information is no longer deemed required by the business.

How do I access my information?

You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please contact us by email at hello@vooshfinance.com. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, Voosh Connect may charge you some fees, however, these will not be excessive, will be notified in advance, and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.

How is my information protected?

Voosh Connect takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on the Voosh Connect Network systems.

Is my personal information shared outside of Australia?

Some of Voosh Connect’ service providers are located outside Australia, including in the United States of America, Chile, Mexico, India, South Korea and Singapore.It may be necessary to disclose your personal information to those service providers for some of the purposes listed above. Voosh Connect uses reasonable endeavours to ensure that overseas service providers comply with the PrivacyAct and APPs. By providing Voosh Connect with your personal information, you consent to the disclosure and transfer of your personal information outside Australia as set out in this privacy policy.

Can Ideal with Voosh Connect anonymously?

You may deal with Voosh Connect anonymously by using a pseudonym, unless Voosh Connect is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.

What if I choose not to provide my personal information?

If you choose not to provide personal information when requested, Voosh Connect may not be able to provide you with the full range of Voosh Connect services.

How can I opt-out?

You can opt out of the use of your personal information for personalised advertising through third party partners by contacting us by email at hello@vooshfinance.com
You can opt-out of location tracking from your mobile device by changing the location settings on your mobile device. This may limit your ability to use certain features of our services. For more information, contact your device manufacturer.

Android: https://support.google.com/accounts/answer/6179507?hl=en
Apple: https://support.apple.com/en-au/HT207092

You can opt-out of device ad tracking or reset the advertising-specific device identifiers to disassociate the device from remarketing data that was collected and passed before the opt-out. For more information, please contact your device manufacturer.

Further opt outs for cookie and ID-based marketing can be found in our Cookies Policy.

Is my location collected?

When accessing the Voosh Connect Network from a mobile device, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location settings on your mobile device.However, this may limit your ability to use certain features of our services.

Voosh Connect may utilise Google Maps features and content to collect location and other information. Your use of such Google Map features and content is subject to the Google Maps/Google Earth Additional Terms of Service and the GooglePrivacy Policy.

How does Voosh Connect record my activity and use it?

Please read our separate Cookie Policy.

Voosh Connect uses Google Analytics to analyse website activity. Details of how Google collects and uses data is available at How Google uses data when you use our partners' sites or apps.

How to contact Voosh Connect about my personal information?

If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.

Email: hello@vooshfinance.com

You can also request deletion or de-identification of your personal information by contacting us by email at hello@vooshfinance.com. Please note that Voosh Connect is permitted to retain certain personal information for the purposes notified to you under this policy, including for example to maintain appropriate business records.

Voosh Connect treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest you visit the Office of the Australian Information Commissioner’s website.

Does this policy change?

This policy may change overtime. All changes will be published on this website.

Version 1.0 (24 September 2023)

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